Middlesbrough Mela Customer Experience Volunteer (Albert Park, Middlesbrough)
Available from 9 September 2023 to 10 September 2023
Middlesbrough Mela Albert Park, Park Road, Middlesbrough, TS1 3LB, Saturday 9th - Sunday 10th September, 11am - 7pm
Middlesbrough Mela is one of the biggest and most spectacular multi-cultural festivals in the North-East and offers a fabulous mix of music, food, fashion and fun over two days! Set in the beautiful surroundings of Albert Park in the heart of Middlesbrough you can expect world class music, local talent, the market bazaar and a range of exciting family activities for all the family.
Customer Experience Volunteer We’re on the hunt for reliable, friendly volunteers with good communication skills. You’ll be helping people find out more information about the Mela festival, you'll advise attendees on programme offer, site details, and assist with any other queries that attendees may have. You will also encourage feedback from festival attendees.
What is customer experience? Our Customer experience team play an important role in ensuring festival attendees have a great experience at our event. You'll play a key face to face role.
**Duties often include: **
- advising attendees on programme information,
- directing attendees to the right location,
- encouraging feedback and evaluation,
- identifying any issues you may see on site,
- manning the visitor information point,
- being an event ambassador.
Skills Required
- Enthusiasm and a smile
- A can-do attitude
- Responsible and reliable
- Good Communication skills
- No previous experience necessary
What's in it for you? You'll have fun, meet new people and be part of a team! You'll learn about event management, develop great customer service skills, discover new performers and artists and be at the heart of the Festival. You'll be helping others have a great time and make the festival a success. You'll gain confidence, learn about different career opportunities, connect with and support your community. And you'll enhance your CV.
Once you have signed up to be part of Tees Valley Festivals Volunteering you will receive training in Customer Service and Health & Safety. There will be opportunities for further training in Inclusivity & Accessibility, Working with Children, Digital Capture, Content Creation and Social Media, and Sound and Technical Production. You can also get involved in some exciting creative community art and music workshops which will be running across the Tees Valley. And you can earn, and take part in, the RSA's wonderful new Badge Nation Award Programme.
Age 16+
info@middlesbroughmela.co.uk 07776 210066